The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
I quickly visualized what I learned via Faye Anderson’s Research Gate post as I always get these two values mixed up in my head. Based upon further Internet searches this looks good enough to work with, but it’s important to remember that a lot of stats falls into the “it depends” territory. —JM
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