The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
I’m trying to find where I read this from a Stephen Covey book long ago, but I may have read it incorrectly. In any case, I follow this line of thought:
“You can’t change everything around you, but you can always change yourself.”
And it has served me well whenever I have gotten down and lost when working to make change happen at any scale. Nobody likes change — and so to truly empathize with the folks you are working to make change with, you need to constantly be changing yourself.
That translates to becoming better at making compromises — which to those who seek radical change will seem like losing. But instead, I see it as simply changing the definition of winning by distributing the gains to be made, so that everyone shares in making change for *their* better.
The goal of positive change is always to seek positive growth — so when everyone benefits from that kind of growth, then a lot more can happen than if it were selfishly kept for the change agent themself. IF you believe that the community matters more than the individual — I certainly do. Just remember that changing yourself constantly can be absolutely exhausting, but I know it to be well worth your efforts. So keep on ch-ch-changing! —JM
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