The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
I was eating at Wagamama 🍜 in London last year and the paper placemat/menu reminded me of one of my favorite things.

Repair is the creative destruction of brokenness.
—Elizabeth V. Spelman, Repair: The Impulse to Restore in a Fragile World via @risdmuseum
The Japanese art of mending, or “kintsugi,” has taught me a lot about the beauty of making what is old — and no longer “sparking joy” a la #konmari — to be renewed with new life and even greater joy a la #wabisabi.
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