Operating Change And Getting Traction

The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.

I owned the first edition of Traction, but I think I recycled it. So let me store this little quotelet that Garry Tan located.

In summary, successful businesses operate with a crystal clear vision that is shared by everyone. They have the right people in the right seats. They have a pulse on their operations by watching and managing a handful of numbers on a weekly basis. They identify and solve issues promptly in an open and honest environment. They document their processes and ensure that they are followed by everyone. They establish priorities for each employee and ensure that a high level of trust, communication, and accountability exists on each team.

—Gino Wickman, Traction

When breaking down Gino’s framework, he denotes:

  • Vision: The clearer the vision, the more likely people can follow.
  • People: Two requirements: the right people in the right seats.
  • Data: Weekly navigation with a handful of metrics to run business.
  • Issues: Knowing what’s prevents vision and needs to be confronted.
  • Process: The Way of doing business that is constantly refined.
  • Traction: Executing with focus, accountability, and discipline.

EOS: Entrepreneurial Operating System

Based upon what I can find online (and not remembering what I read in the 1st edition of the book), I can see that the Traction system has really expanded.

This is a pretty complex toolbox …
This process is faithful to the book’s rigor and regiment …

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