The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
I recently noticed a professional plumber’s silicon grease bottle with a large incision in the side. Puzzled, I asked him what the hole was for.
He gestured with his finger extended,”See this?” And then stuck his finger into the side hole to use grease that was stuck to the bottom. He continued, “You can tell when a plumber is over 40 or not based upon whether they are smart enough to use all their resources to the fullest. I get at least a couple weeks’ worth of use this way.”
I took this as a parable for life in general: Use your resources to their fullest potential.
And I then immediately knew how to get to the bottom of my favourite skin lotion brand’s bottles. So I got a twofer: long-term and immediate-term. That is the sign of a great nugget of wisdom. I am thankful for my plumber today. —JM
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