I’m always curious about what something might mean to someone else than myself — a.k.a. “empathy.” So when chatting talking with a transportation expert, I got curious with her about what it meant to *not* have transportation. I then recalled my favorite example from the Ellen show.
You have to watch it all the way through to the end. It becomes immediately obvious to you that that to have empathy is to understand what this waitress must have felt by having reliable access to transportation.
“empathy: the ability to understand and share the feelings of another” via Google
It’s a beautiful scene — and it’s a beautiful example of what a great service can achieve for a customer. Ellen’s got a great service (with her TV show) for people of all walks of life that I learn tons from all the time. —JM