The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten.” —found on a wall
Relatedly apropos to a Clay Christensen-ism:
And recently in Berlin:
This is a great “mega list” on discounts and pricing.
On coupons via Campaign Monitor.
Sign up for the CX Briefing with no more than 2020 characters, zero images, and all in plain-text.