Change = Managing Stages of Grief and Renewal

The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.

3 Ways To Make Folks Less Nervous About Ch-ch-ch-Change

Maria Giudice shared with me a notion of how changing is akin to managing through grief. Although this is a slightly morbid thought, I think it definitely holds weight.