The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
By working from home, I’ve gotten more civil and just use regular ole post-its. At random times. Just like everyone else out there :+).
Notes to Self (with attribution)
via Karin Giefer
- “You know you are a politician if you change the way you tell a story with different people.”
(I was lucky to learn this true-ism early in life, so I always share the same information with everyone.)
via Sarah Gold
- “Data where organizations (that collect it) can benefit the public. What would collective consent be like?”
- What’s your hypothesis and how will you measure its impact? Impact will be measured as either: high risk versus high reward
- When delivering bad news, remember that tone is more important than words. Be empathetic, but not apologetic.
- People are protectionist because they want to keep what they have and not lose it. They often don’t want to share because they’ve worked too hard to earn it.
- Advice given to me when working with strongly male, French companies (caution: this is highly overgeneralized): “They never admit they are wrong, and they’re never going to say they’re sorry.” One could say a lot about many cultures being like that, and not just the French (wink).
- Sometimes getting 5% of the wrong people interested is much worse than getting 2% of the right people interested.
- Consider how emotional, brave decisions get overvalued when compared with smart, rational decisions. This is like having one of two compasses — one that either is a bling bling jackpot machine versus one that is an accurate star chart with which to navigate.
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