All The Business-Related IT Acronyms

The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.


This version is a super-condensed summary of the CX Report. You can watch the 82-minute extended version delivered LIVE over here.

Business-related IT acronyms grew from 3 to 96 in just 8 years

For the 2020 CX.Report, I used this page on Forrester to pull out all the “buzz acronyms” (and shorthands) to put a lens on the vernacular across the 584 items that include categories and subcategories.

There are 72 major categories:

APPLICATION DEVELOPMENT PROCESSES & TOOLS, APPLICATION INFRASTRUCTURE TECHNOLOGIES, HTML5, APPLICATION MANAGEMENT, APPLICATION SECURITY, ARCHITECTURE & TECHNOLOGY STRATEGY, ARTIFICIAL INTELLIGENCE (AI), B2B, EDI, BIOMETRICS, BRANDING, BUSINESS & IT ALIGNMENT, BUSINESS INTELLIGENCE, BUSINESS PROCESS MANAGEMENT (BPM), CLOUD COMPUTING, CONSUMER MOBILITY, CUSTOMER EXPERIENCE MANAGEMENT, CUSTOMER INTELLIGENCE, CUSTOMER RELATIONSHIP MANAGEMENT (CRM), DATA & INFORMATION PROTECTION, DATA CENTERS & DATA CENTER NETWORKING, DATA MANAGEMENT, DIGITAL CUSTOMER EXPERIENCE, DIGITAL MARKETING, ECOMMERCE, EMPLOYEE EXPERIENCE, ENTERPRISE ARCHITECTURE DOMAINS & PRACTICES, ENTERPRISE COLLABORATION, ENTERPRISE CONTENT MANAGEMENT (ECM), ENTERPRISE MOBILITY, FINANCIAL MANAGEMENT, GOVERNANCE RISK & COMPLIANCE (GRC), GDPR, IDENTITY & ACCESS MANAGEMENT (IAM), INFORMATION SECURITY, INFRASTRUCTURE ARCHITECTURES, INNOVATION, INTERNET OF THINGS (IOT), IT PROCESS AUTOMATION, CMDB, ITIL, IT SERVICES, MARKET RESEARCH, MARKETING AUTOMATION, MARKETING MEASUREMENT, MARKETING METHODS, MARKETING MIX MODELING, MARKETING ORGANIZATION & CULTURE, MARKETING SERVICE PROVIDERS, MEASUREMENT, MOBILE APPLICATION DEVELOPMENT, NETWORKING, LAN/WAN, OFFICE PRODUCTIVITY, ORGANIZATION, PACKAGED SOLUTIONS, PANDEMIC, PLANNING & FULFILLMENT, PRODUCT & SOLUTIONS STRATEGIES, PROGRAM & PROJECT MANAGEMENT, SALES, SECURITY OPERATIONS & PROGRAM GOVERNANCE, SOURCING & PROCUREMENT APPLICATIONS, SOURCING STRATEGY & EXECUTION, STORAGE, STRATEGY PLANNING & GOVERNANCE, SYSTEMS MANAGEMENT, IT MOOSE, SYSTEMS OF ENGAGEMENT, TECH SECTOR ECONOMICS, TELECOMMUNICATIONS SERVICES, USER EXPERIENCE

In terms of acronyms I found 93 where all-caps signifies a category name (7 total).

Software Change & Configuration Management (SCCM), Enterprise Application Integration (EAI), Integration-Platform-As-A-Service (IPaaS), Application Life-Cycle Management (ALM), Development & Operations (DevOps), Virtual Desktop Infrastructure (VDI), Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST), Runtime Application Self-Protection (RASP), Software Composition Analysis (SCA), Web Application Firewalls (WAF), Platform-As-A-Service (PaaS), ARTIFICIAL INTELLIGENCE (AI), Robotic Process Automation (RPA), Account-Based Marketing (ABM), Lead-To-Revenue Management (L2RM), Business Technology (BT), Continuous Business Services (CBSes), BUSINESS PROCESS MANAGEMENT (BPM), Business Process Management Suites (BPMSes), Complex Event Processing (CEP), Cloud Workload Security (CWS), Mobile Commerce (mCommerce), Near Field Communication (NFC), Customer Lifetime Value (CLV), Customer Experience Index (CX Index), Customer Feedback Management (CFM), Net Promoter Score (NPS), Voice Of The Customer (VOC), CUSTOMER RELATIONSHIP MANAGEMENT (CRM), Interactive Voice Response (IVR), Partner Relationship Management (PRM), Data Loss Prevention (DLP), Business Service Management (BSM), Data Center Infrastructure Management (DCIM), Software-Defined Data Center (SDDC), Database-As-A-Service (DbaaS), Database Management Systems (DBMSes), Extract Transform & Load (ETL), Learning Management Systems (LMSes), ENTERPRISE CONTENT MANAGEMENT (ECM), Digital Asset Management (DAM), Product Information Management (PIM), Web Content Management (WCM), Bring Your Own Device (BYOD), Enterprise Performance Management (EPM), GOVERNANCE RISK & COMPLIANCE (GRC), IDENTITY & ACCESS MANAGEMENT (IAM), Customer Identity & Access Management (CIAM), Digital & Electronic Signatures (eSignatures), Identity-As-A-Service (IDaaS), Personal Identity & Data Management (PIDM), Risk-Based Authentication (RBA), Single Sign-On (SSO), Two-Factor Authentication (2FA), Security Assertion Markup Language (SAML), Research & Development (R&D), INTERNET OF THINGS (IOT), Machine-To-Machine (M2M), IT Asset Management (ITAM), IT Service Management (ITSM), Business Process Outsourcing (BPO), Disaster-Recovery-As-A-Service (DRaaS), Infrastructure-As-A-Service (IaaS), Data Management Platforms (DMPs), Demand-Side Platforms (DSPs), Marketing Resource Management (MRM), Real-Time Interaction Management (RTIM), Key Performance Indicators (KPIs), Return On Investment (ROI), Content Delivery Networks (CDNs), Network Function Virtualization (NFV), Software-Defined Networking (SDN), Virtual Network Infrastructure (VNI), Enterprise Resource Planning Applications (ERP), Smart Process Applications (SPAs), Software-As-A-Service (SaaS), Product Development Services (PDS), Product Life-Cycle Management (PLM), Project Management Office (PMO), Project Portfolio Management (PPM), Configure Price Quote (CPQ), Sales Force Automation (SFA), Distributed Denial of Service (DDoS), Managed Security Services Providers (MSSPs), Security Information & Event Management (SIEM), Security User Behavior Analytics (SUBA), Contract Life-Cycle Management (CLM), Electronic Invoice Presentation & Payment (EIPP), Service-Level Agreements (SLAs), Software-Defined Storage (SDS), Mergers & Acquisitions (M&As), Service Delivery Platforms (SDPs)

The 7 category names worthy of acronyms:

ARTIFICIAL INTELLIGENCE (AI), BUSINESS PROCESS MANAGEMENT (BPM), CUSTOMER RELATIONSHIP MANAGEMENT (CRM), ENTERPRISE CONTENT MANAGEMENT (ECM), GOVERNANCE RISK & COMPLIANCE (GRC), IDENTITY & ACCESS MANAGEMENT (IAM), INTERNET OF THINGS (IOT)

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As a chart of 96 acronyms and shorthands:

Acronym and ShorthandsDecoded
SCCM
EAI
IPaaS
ALM
DevOps
VDI
DAST
IAST
RASP
SCA
WAF
PaaS
AI
RPA
ABM
L2RM
BT
CBSes
BPM
BPMSes
CEP
CWS
mCommerce
NFC
CLV
CX Index
CFM
EDI
ITIL

NPS
VOC
CRM
IVR
PRM
DLP
BSM
IT MOOSE

DCIM
SDDC
DbaaS
DBMSes
ETL
LMSes
ECM
DAM
PIM
WCM
BYOD
EPM
GRC
IAM
CIAM
eSignatures
IDaaS
PIDM
RBA
SSO
2FA
SAML
R&D
IOT
M2M
ITAM
ITSM
BPO
DRaaS
IaaS
DMPs
DSPs
MRM
RTIM
KPIs
ROI
CDNs
NFV
SDN
VNI
ERP
SPAs
SaaS
PDS
PLM
PMO
PPM
CPQ
SFA
DDoS
MSSPs
SIEM
SUBA
CLM
EIPP
SLAs
SDS
M&As
SDPs
CMDB
Software Change & Configuration Management
Enterprise Application Integration
Integration-Platform-As-A-Service
Application Life-Cycle Management
Development & Operations
Virtual Desktop Infrastructure
Dynamic Application Security Testing
Interactive Application Security Testing
Runtime Application Self-Protection
Software Composition Analysis
Web Application Firewalls
Platform-As-A-Service
ARTIFICIAL INTELLIGENCE
Robotic Process Automation
Account-Based Marketing
Lead-To-Revenue Management
Business Technology
Continuous Business Services
BUSINESS PROCESS MANAGEMENT
Business Process Management Suites
Complex Event Processing
Cloud Workload Security
Mobile Commerce
Near Field Communication
Customer Lifetime Value
Customer Experience Index
Customer Feedback Management
ELECTRONIC DATA INTERCHANGE
INFORMATION TECHNOLOGY
INFRASTRUCTURE LIBRARY
Net Promoter Score
Voice Of The Customer
CUSTOMER RELATIONSHIP MANAGEMENT
Interactive Voice Response
Partner Relationship Management
Data Loss Prevention
Business Service Management
IT MAINTAIN AND OPERATE THE
ORGANIZATION, SYSTEMS AND EQUIPMENT
Data Center Infrastructure Management
Software-Defined Data Center
Database-As-A-Service
Database Management Systems
Extract Transform & Load
Learning Management Systems
ENTERPRISE CONTENT MANAGEMENT
Digital Asset Management
Product Information Management
Web Content Management
Bring Your Own Device
Enterprise Performance Management
GOVERNANCE RISK & COMPLIANCE
IDENTITY & ACCESS MANAGEMENT
Customer Identity & Access Management
Digital & Electronic Signatures
Identity-As-A-Service
Personal Identity & Data Management
Risk-Based Authentication
Single Sign-On
Two-Factor Authentication
Security Assertion Markup Language
Research & Development
INTERNET OF THINGS
Machine-To-Machine
IT Asset Management
IT Service Management
Business Process Outsourcing
Disaster-Recovery-As-A-Service
Infrastructure-As-A-Service
Data Management Platforms
Demand-Side Platforms
Marketing Resource Management
Real-Time Interaction Management
Key Performance Indicators
Return On Investment
Content Delivery Networks
Network Function Virtualization
Software-Defined Networking
Virtual Network Infrastructure
Enterprise Resource Planning Applications
Smart Process Applications
Software-As-A-Service
Product Development Services
Product Life-Cycle Management
Project Management Office
Project Portfolio Management
Configure Price Quote
Sales Force Automation
Distributed Denial of Service
Managed Security Services Providers
Security Information & Event Management
Security User Behavior Analytics
Contract Life-Cycle Management
Electronic Invoice Presentation & Payment
Service-Level Agreements
Software-Defined Storage
Mergers & Acquisitions
Service Delivery Platforms
Configuration Management Database

E.N.J.O.Y.! —JM


PS my favorite reaction to this post is the idea of being “overwordened” …