Pragmatic Change-Making

The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.

A so-so algorithm for making change happen:

  1. Figure out what you’re good at right now.
  2. Spend 80% of your energy on what you’re good at.
  3. Meanwhile, spend the remaining 20% on reshaping what you’re good at into something better, different, or adjacent-and-better.

A better algorithm for making change happen:

  1. Start by asking, “What should you do?” without paying too much attention to the here-and-now.
  2. Figure out what you’re good at right now.
  3. Spend 80% of your energy on what you’re good at.
  4. Meanwhile, spend the remaining 20% on reshaping what you’re good at into something better, different, or adjacent-and-better.

Sign up for the CX Briefing with no more than 2020 characters, zero images, and all in plain-text.

Processing…
Success! You're on the list.