The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
I noted that if you play this sequence a little faster over time, it’s possible to get a little optimistic.
My colleague Teresa Barreira has just released our own consumer sentiment instrument over at Publicis Sapient — it’s named after something I knew very well from the 90s.
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