The 2020 CX Report gathers trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
Carol Dweck talks about the power of a “growth mindset” in the context of mindsets that are centered around “fixed versus growth.” Designer Nigel Holmes once visualized these two mindsets in an infographic:
This connects directly to the anti-fragile framing of Nassim Taleb. Because in essence, a learner is always anti-fragile. A learner is someone who refuses to let themselves, and most importantly their teammates, down. A learner-type can do great things for their team if they choose the path of servant, or mentor, leadership when doing so.
But I’ve been thinking about how many institutions today have folks who will whisper to me, “I just need to make it to retirement, and then leave this problem for the next generation.” It’s not a good look, if you ask me …
Let me call this “(individual) survival mindset” — which is about:
How can I slow down the decay of what I’m managing so that I can safely jump to the next phase of my life with minimum wear on my psyche and body? Because I didn’t make the accrued problems over the past <insert relatively long timeframe>— and my past stewards didn’t make the necessary fixes for the future, so why should I?—Psyche of the leader who does not choose to digitally transform their business
I think (individual) survival mindset is a sound strategy for … survival. That’s why it’s so prevalent. It’s what makes it hard for newcomers to succeed in any large organization. That’s because there’s an aggregate effect of (individual) survival mindset that tends to dominate. It looks like it’s about “us” but it’s often just about “me.”
That said, when it comes to a team’s survival and it’s more about (team) survival mindset, it morphs into something really beautiful. Because it’s not about one’s own survival, but about something much greater than oneself.
When I lived in Silicon Valley, I was struck by how there was so much optimism — the idea of “(individually) surviving” wasn’t the topic du jour. There was a growth mindset everywhere — which to outsiders to SV they might have deemed to be a little “unrealistic,” but I found it positively intoxicating. At the same, I found that the Silicon Valley folks would make fun of those who had the “(individual) survival mindset.” The startup people would often make fun of the end-up people.
Yet I find it ironic that many growth mindset Silicon Valley-ish startups wouldn’t mind being acquired by an end-up. And at the tail-end of their startup’s evolution, many of them can switch to a survival mindset too. So, I think the survival mindset isn’t something to villify. It’s just … human nature! You just want to remember which version of it is domating.
Another way to look at this was shared by @propcazhpm:
And love this related Tweet pointed out to me by Wendy Johansson:
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